FAQ

At Inside House Interiors, we pride ourselves on providing an extensive selection of home products to meet your needs. Our range includes wall and floor tiles, offering you a variety of styles and materials to suit your taste and preferences. Whether you're looking for a sleek, modern design or a more traditional look, we have options for you. In addition, we offer kitchen worktops with matching upstands and splashbacks, providing a cohesive and seamless finish to your kitchen. Our range of handles and knobs allows you to add the perfect finishing touches to your cabinets and drawers. For flooring, we have a wide range of options including laminate, all designed to suit any room in your home. Our home furnishings collection offers comfort and style, with a variety of choices in bar stools, mirrors, soft furnishings, art work plus much more. If you're looking to enhance your bathroom, our wetwall panelling provides a waterproof and easy-to-clean alternative to tiles. For outdoor areas, we have durable and stylish decking options along with a wie range of out door high quality porcelain tiles available. To add a touch of elegance and uniqueness to your space, our wall decorative panels are perfect for creating a focal point or accent wall. At Inside House Interiors, we strive to provide you with a one-stop solution for all your home interior needs, if you can find something you are looking for on our website please feel free to get in touch as we can most than likely supply and our team would be happy to look into this for you

A: At Inside House Interiors, our experience speaks volumes. With over 60 combined years in the industry, we have cultivated deep-rooted relationships with the top manufacturers in the UK. These partnerships are built on trust and reliability, as they entrust us to showcase and represent their esteemed brands and products. One of the key ways we provide value to our customers is by working with tight margins. We understand the importance of offering competitive pricing without compromising on quality. Thus, we dedicate ourselves to negotiating the best prices from our manufacturers, ensuring that our customers receive the most cost-effective options in the market. Whether you are a business looking to source products or an individual seeking the finest brands, trust in Inside House Interiors to deliver. Our extensive industry knowledge, established manufacturer relationships, and commitment to affordability set us apart as a trusted supplier.

Inside House Interiors takes pride in delivering quality products to our customers. We understand the importance of peace of mind when it comes to your purchase, which is why we offer a 12-month warranty as standard on all our products. However, we are pleased to inform you that the majority of the products we sell also come with an extended warranty directly from the manufacturer. This extended warranty ensures that in the unlikely event of any product defects or malfunctions, you will be covered for an extended period beyond the standard warranty. With the manufacturer's extended warranty, you can enjoy added protection, knowing that any unforeseen issues will be promptly addressed. Inside House Interiors diligently selects products from reliable manufacturers who have a proven track record of producing high-quality items. This not only ensures that you are receiving top-notch products but also guarantees the longevity and durability of your purchase. Rest assured that our commitment to customer satisfaction remains our utmost priority. With our 12-month warranty and the additional peace of mind provided by the manufacturer's extended warranty, you can confidently furnish your home with our exceptional products.

A: Most items are typically delivered within 3-5 working days, but some are available for next working day delivery. The exact delivery times depend on the item(s) you order, the quantity requested, and the manufacturer(s) that supply them. When will I know the delivery date? Once your order is accepted and placed with the manufacturer(s), we will send you an email with the confirmed delivery date.

A: If you are having trouble finding your order details, here are a few steps you can follow: Check your email: Look for an order confirmation email in your inbox. This email usually contains all the necessary information, including the order number, tracking details (if applicable), and expected delivery date. Double-check your spam/junk folder: Sometimes, emails from online stores can end up in these folders. Make sure to search for keywords like "order confirmation" or the name of the store. Log in to your account: If you created an account on the website you ordered from, log in and navigate to the "Order History" or "My Orders" section. Here, you should be able to see a list of all your previous orders along with the associated details. Contact customer support: If you still can't find your order details, reach out to the customer support team of the online store. They will be able to assist you further by providing the required information or helping you track your order. Remember, providing order-specific information such as the purchase date, product details, or billing information can help the customer support team locate your order more efficiently.

A: To ensure you're project runs as smoothly as possible, we advice that you receive your products prior to booking any trades peoples in so that all items are checked and ready for installation.

A: Most than likely, Yes! Please feel free to get in touch with our team and we will be happy to look into this for you.

A: We advise that you act swiftly if you wish to modify or cancel your order after it has been placed. If your order has not yet been shipped, our customer service team will be able to assist you in making the necessary adjustments. All you need to do is get in touch with our customer service team and provide them with your order details. They will carefully examine your order and proceed with the required changes or cancellations. Keep in mind that time is crucial as once your order has been dispatched, it cannot be altered or canceled. Our team is fully dedicated to providing top-notch support, so please don't hesitate to contact us with any concerns or questions about your order.

If you're seeking to open a trade account and explore the benefits of partnering with us, look no further! Our doors are wide open to welcome you as a valued trade partner. With our extensive experience and quality offerings, we strive to ensure mutual success and long-lasting business relationships. By opening a trade account with us, you gain access to a plethora of advantages. These include competitive pricing, exclusive deals, and personalized support tailored to your unique business needs. Our dedicated team is readily available to guide you through the process, answering any queries you may have along the way. To learn more about our trade account services and how we can be of assistance, don't hesitate to reach out. We encourage you to get in touch today, and our friendly representatives will be more than happy to provide you with detailed information. Don't miss out on this opportunity to elevate your business to new heights. Contact us now!

Yes, you can absolutely collect your order for free from our Stoke-on-Trent warehouse. We offer a convenient pickup option for customers who prefer to collect their orders in person. Our warehouse is located in Stoke-on-Trent, and you are more than welcome to collect your order directly from there. To collect your order, simply place your order online or over the phone and select the "pickup" option during checkout. Once your order is ready for collection, you will receive a notification or a confirmation email with further instructions. Please ensure that you bring along your order confirmation and a valid ID when you come to collect your order. If you have any specific questions or concerns regarding order collection, feel free to reach out to our customer support team. We are here to assist you and ensure a smooth pickup experience.

A: We currently process payments using Visa, Visa Debit, Mastercard, Mastercard Debit, and Maestro. To facilitate these payment methods, we have integrated with the industry-leading payment gateway, SagePay. This ensures that your transactions are secure and your sensitive information remains protected. By supporting these major credit and debit cards, we aim to provide our customers with a convenient and hassle-free payment experience. Whether you prefer using your Visa, Visa Debit, Mastercard, Mastercard Debit, or Maestro, you can rest assured that our payment system is compatible with these trusted methods. We understand that offering a diverse range of payment options is crucial in ensuring that our customers have flexibility and choice. Thus, we have carefully selected these popular card networks to cater to the needs of our valued clients. Should you encounter any issues during the payment process or have any further questions, our customer support team is always ready to assist you.

A: At the moment, we don't offer finance or a buy now pay later service as part of our current offerings. However, we are actively considering introducing a finance/buy now pay later package on our website in the future. While we acknowledge the importance of providing flexible payment options, we have found that in many cases, customers can obtain better terms by using a credit card for their purchases rather than relying on high-interest rate finance providers. This typically results in lower overall interest paid over time. We understand the convenience and appeal of buy now pay later schemes, and we are committed to exploring viable options that will meet the needs of our customers. Stay tuned for updates, as we are working diligently to implement a finance package in the not too distant future. Your satisfaction is important to us, and we appreciate your understanding as we strive to enhance our services. If you have any further questions or require assistance, please feel free to contact our customer support team.

Introducing our latest feature - we are thrilled to announce that we now offer Apple Pay and Google Pay for a seamless and secure payment experience. With just a few taps on your smartphone, you can easily make purchases and payments using these widely-used digital payment platforms. Apple Pay and Google Pay provide a fast and convenient way to complete transactions in-store, online, or within apps, making your shopping experience effortless. Say goodbye to digging through your wallet for cash or cards - simply use your device to make secure payments with a touch or a glance. These payment platforms prioritize security, ensuring that your personal information and financial details are safeguarded with advanced encryption and authentication measures. Rest assured, your safety and privacy are always our top priority. Enjoy the convenience and peace of mind that comes with Apple Pay and Google Pay. Upgrade your payment experience today and embrace the future of fast and hassle-free transactions.

A. Yes, with Paypal, you can enjoy a hassle-free checkout experience for all your purchases. Our integration with Paypal allows you to easily link your bank account, debit card, or credit card to make payments with just a few clicks. Whether you are shopping online, sending money to friends and family, or making business transactions, Paypal offers a seamless and reliable solution. By choosing Paypal Payments, you can take advantage of the enhanced security measures implemented by Paypal to protect your financial information. Rest assured that your personal data and funds are safeguarded throughout the payment process. With this new feature, we aim to provide our valued customers with a wider range of payment options for added convenience. Look out for the Paypal logo during the checkout process and enjoy the ease and peace of mind that comes with using Paypal Payments.

A: Most items are typically delivered within 3-5 working days, but some are available for next working day delivery. The exact delivery times depend on the item(s) you order, the quantity requested, and the manufacturer(s) that supply them. When will I know the delivery date? Once your order is accepted and placed with the manufacturer(s), we will send you an email with the confirmed delivery date.

A: All your products will be delivered together or separately depending on various factors. Here are some details to consider: Availability: If all your products are currently in stock and can be fulfilled from the same location, they are more likely to be delivered together. Locations: If your products are stored in different warehouses or fulfillment centers, they may be dispatched separately to optimize delivery times and reduce costs. Shipping Methods: Different shipping methods may result in separate deliveries. For instance, if some items are eligible for express shipping while others are not, they might arrive at different times. Vendor Partners: If your order includes products from different vendors or sellers, they might have separate shipping policies. In such cases, the items may be shipped individually. To get specific information about your order, it's best to consult the customer support team or refer to the shipping details provided during checkout.

A: Yes, as soon as we receive them, we will provide you with any tracking numbers provided by the manufacturer(s) for the couriers used. Unfortunately we do not provide tracking numbers for all products.

A: Our couriers may call you to arrange a delivery window, so please ensure you have provided a valid telephone number.

A: We understand the need to have your items delivered to a different postal address, and we are happy to assist you with that request. However, please note that for security purposes, it is important that your billing address matches the billing address associated with your credit or debit card. Rest assured, we take the safety and protection of your purchases seriously. To ensure a secure delivery, a signature will be required upon receipt. Please make sure that the recipient is available to sign for the package. Upon receiving the items, we kindly ask that you or the recipient inspect the contents for any damages or discrepancies. It is essential to report any issues as soon as possible, following the instructions in our terms and conditions. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you throughout the process.

A: You have 14 days to return your unwanted goods for a refund or exchange. It is important to note that the 14-day period begins from the date of receiving the goods. During this time, please ensure that the items are unused, in their original packaging, and in resalable condition. If you exceed the 14-day limit, unfortunately, we may not be able to accept your return. It is recommended to initiate the return process as soon as possible to avoid any inconvenience. Simply send us a email with the ordering number along with product codes of items you would like to return. Please note that certain items, such as perishable or personalised goods, may not be eligible for return due to their nature. We strive to make the return process as smooth as possible for our valued customers. If you have any further questions or concerns regarding returns, please feel free to reach out to our customer support team. Unfortunately, we do not cover the cost of returns. As a company policy, you are responsible for any shipping fees associated with returning an item. We understand that it can be frustrating to incur additional expenses when returning a product, but we strive to keep our prices as competitive as possible by not including return costs in our pricing structure. We recommend taking advantage of our detailed product descriptions, specifications, and customer reviews to ensure the right purchase for your needs. However, rest assured that we offer a hassle-free return process to make it as convenient as possible for you. If you have any further questions or concerns regarding returns, our customer support team is available to assist you.

A: Your bulky items will be delivered directly to your kerbside for safety measures. We understand that these items may require extra care during delivery, and delivering them to the kerbside ensures the safety of both our delivery personnel and your items. By avoiding entry into your home or business premises, we can minimize any potential risks or damage that can occur when navigating hallways or tight spaces.

A: Yes, you can choose a specific delivery date. During the checkout process, please enter your preferred delivery date in the "Add Notes" section. However, please make sure not to select a date that falls before the 5 working day window. This allows us to ensure that your order can be processed and delivered in a timely manner. Feel free to provide any further instructions or specifications in the same "Add Notes" section, and we will do our best to accommodate your request.

A: To share your project on our social media pages, please follow these simple steps: Compose an email with the subject line "Project Sharing Request." Write a brief introduction about yourself and your project including the products you purchased from us if you would like this to be included. Attach any relevant images, videos, or documents that you would like us to include in the post. Specify which social media platforms you would like your project to be shared on (e.g., Facebook, Instagram, Twitter). Send the email and our team will review your request as soon as possible. Please note that while we strive to share as many projects as we can, we might not be able to accommodate every request due to the volume of submissions. We will inform you via email once your project has been shared. Thank you for considering us as a platform to showcase your work!

A: If you are having trouble finding your order details, here are a few steps you can follow: Check your email: Look for an order confirmation email in your inbox. This email usually contains all the necessary information, including the order number, tracking details (if applicable), and expected delivery date. Double-check your spam/junk folder: Sometimes, emails from online stores can end up in these folders. Make sure to search for keywords like "order confirmation" or the name of the store. Log in to your account: If you created an account on the website you ordered from, log in and navigate to the "Order History" or "My Orders" section. Here, you should be able to see a list of all your previous orders along with the associated details. Contact customer support: If you still can't find your order details, reach out to the customer support team of the online store. They will be able to assist you further by providing the required information or helping you track your order. Remember, providing order-specific information such as the purchase date, product details, or billing information can help the customer support team locate your order more efficiently.

Once we receive your returned goods and complete the necessary quality checks, you can expect your refund to appear on your account within 14 working days. Please note that this timeframe is in place to ensure a thorough inspection of the returned items, ensuring that they meet our quality standards. Rest assured, we strive to process refunds as quickly as possible. However, certain factors such as bank processing times may slightly affect the duration of this process. If you haven't received your refund within the mentioned timeframe, we kindly ask for your patience while we work diligently to resolve the issue. Should you have any further concerns or questions, please feel free to contact our customer support team, who will be more than happy to assist you. A 30% restocking charge will apply in the event of a return or cancellation of your order. This fee covers the cost of processing the return, inspecting the product, and restocking it back into inventory. Please note that the restocking charge is calculated based on the original purchase price of the item and will be deducted from your refund or credit. It's important to consider this restocking charge before making a purchase, as it is designed to discourage frequent returns and ensure fair treatment for all customers. We recommend thoroughly reviewing the product details, specifications, and our return policy before placing an order to minimize the need for returns or cancellations. If you have any further questions or concerns regarding our restocking charge, please don't hesitate to reach out to our customer support team. We're here to assist you and provide any necessary information to make your shopping experience as smooth as possible.

A: If you have received a faulty product, please make sure to report the damage within 24 hours of receiving it. In order to do so, we kindly ask you to send us an email containing a photo of the product and another photo clearly showing the damage. Additionally, please provide us with a detailed description of the issue you encountered. Rest assured that we take all reports of faulty or damaged goods seriously, and we will replace them as soon as possible. Our aim is to ensure your satisfaction with our products, and we apologize for any inconvenience caused. Thank you for your cooperation in this matter, and please do not hesitate to reach out to our customer support team if you require any further assistance. Please note that our policy states that we are unable to replace any damaged goods after the 24-hour window. It is important to inspect your items upon delivery and report any damages within this timeframe. This policy is in place to ensure that we are able to address any issues promptly and provide the highest level of customer satisfaction. We understand that unforeseen circumstances may arise, but we kindly request that you contact us as soon as possible if you notice any damage to your goods. Our customer support team is available to assist you and guide you through the process of reporting any damages within the specified timeframe. We recommend thoroughly checking your items upon delivery and contacting us immediately if you encounter any problems. By doing so, we can swiftly resolve any issues and ensure that you receive a satisfactory resolution. Please understand that our ability to replace damaged goods after the 24-hour window is limited, as we are committed to maintaining the integrity of our policy for all customers.